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| Shaking hands after successful negotiation Photo by Cytonn Photography on Unsplash |
A top sales agent of residential real estate, Alex Daguer primarily handles luxury real estate sales. At Fortune International Realty in Miami Beach, Florida, Alex Daguer works with a professional real estate team dedicated to superior customer service.
In real estate, excellent customer service is essential for building loyalty and brand awareness. Here are a few ways to boost customer service in real estate:
- Respond quickly. Customers have come to expect fast service in most areas of their lives, and this expectation is no different in real estate. Prospective clients who attempt to contact a real estate professional often move on to another professional if they don’t hear back the same day of their inquiry.
- Anticipate needs. Most real estate professionals address customer issues promptly once those issues are expressed. For this reason, anticipating and responding to unexpressed needs sets professionals apart from their colleagues.
- Share information. The real estate industry is often confusing for customers, so real estate professionals must keep their clients informed and updated throughout the transaction. Sharing information about such things as tax laws and investment properties makes clients feel empowered and involved in the process, which results in positive customer experiences.
In real estate, excellent customer service is essential for building loyalty and brand awareness. Here are a few ways to boost customer service in real estate:
- Respond quickly. Customers have come to expect fast service in most areas of their lives, and this expectation is no different in real estate. Prospective clients who attempt to contact a real estate professional often move on to another professional if they don’t hear back the same day of their inquiry.
- Anticipate needs. Most real estate professionals address customer issues promptly once those issues are expressed. For this reason, anticipating and responding to unexpressed needs sets professionals apart from their colleagues.
- Share information. The real estate industry is often confusing for customers, so real estate professionals must keep their clients informed and updated throughout the transaction. Sharing information about such things as tax laws and investment properties makes clients feel empowered and involved in the process, which results in positive customer experiences.
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